Service

Tongya has always placed an enormous emphasis on the R&D and manufacturing of our premium highway guardrails, guardrail parts like anti-glare panels and mesh fences. Additionally, we provide our customers with thorough services and technical support to help them find the most suitable products and ensure long-term reliable performance of their purchases. We offer replacement parts, on-line consultancy, and installation and maintenance guides. Listed below are some common concerns customers have questions about.

1. Sample Supply
As a professional highway safety equipment supplier, we can fabricate samples based on customer requirements. (Shipping charges do apply)

2. Design of Customized Products
We can make fully customizable products by working with customers to achieve an ideal design. Production will only begin after the design is officially confirmed by customers.

3. OEM Service
We have the full capability to create products designed by customers. Your designs plus our manufacturing abilities can lead to new high quality products. If there is anything that you need that we do not produce, we can help you find trustworthy partners that can provide the road safety devices you are looking for.

4. Product Packaging
Packaging is completed according to customer specifications. The common packaging for fence panels is 20 or 30 pieces/bundle (baled by steel straps or steel wires). Each bundle is attached with two lifting slings for easy unloading. The guardrail posts are packaged however the customer requires.

5. Delivery Time
Usually, delivery time is 20 days. If required, this time can be reduced to 10 days at best.

6. After-sale Service
With the support of our staff of over 500, we not only provide customers with a full range of road safety products but also offer thorough service and technical support which include parts replacement, online consultancy service, and installation and maintenance guidance

Add.: New Century Industrial Park, Guanxian, Shandong Province, China.
Contact Person: Julia Ma
Tel.: +86-531-67873960
Mobile: +86-15866779483
WhatsApp/ Wechat: +86-15866779483
Email: shandongtongya01@163.com